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Post by matt96 on Oct 1, 2016 17:52:57 GMT -8
I just returned from my local REI's garage sale and I scored some great deals. Among one of the things I bought was an EXPED Synmat UL 7. On the label it stated that two of the air cells had morphed in to one. I figured awesome no big deal, I blew it up and (link of picture below) the pad looks a little off. I laid on it and it's honestly not a huge deal (way better than the yoga mat I was using) but it's a little awkward to try and get in the right position on. Any tips for how to possibly fix the morphed cell? postimg.org/image/6g7y0dd57/Thank you any help is appreciated  |
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zeke
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Post by zeke on Oct 1, 2016 18:05:58 GMT -8
Less air will help you find a comfort spot.
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Post by matt96 on Oct 1, 2016 18:13:56 GMT -8
Good call I'll make sure to play aruond with the air pressure for sure. That was a little flat for me when I laid on it but the bump was still pronounced. I found picking an uneven spot that raises the left side helps.
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almostthere
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putting on my hiking shoes....
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Post by almostthere on Oct 2, 2016 6:15:19 GMT -8
I would send it to Exped - I bet they would give you a new one.
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rebeccad
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Post by rebeccad on Oct 2, 2016 9:33:11 GMT -8
Yeah, I don't think there's any way to fix that problem, just ways to live with it.
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almostthere
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putting on my hiking shoes....
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Post by almostthere on Oct 2, 2016 9:37:28 GMT -8
I don't get REI putting it into a garage sale -- THEY could have gotten a new one. That's just a bad air mattress.
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Post by matt96 on Oct 2, 2016 18:11:35 GMT -8
That's a good idea I'll have to send Exped and email and see if they can send a new one. No complaints over here though with REI putting it out :D
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Post by matt96 on Oct 2, 2016 18:14:23 GMT -8
Just read the fine print on Exped's website and "REI Garage Sale products are not eligible for warranty replacement." I'll have to see about repairs though.
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trailguru
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Post by trailguru on Oct 12, 2016 7:15:46 GMT -8
I've had good experiences with Exped over the years including their service department. I've sent only pics before of a Downmat leaking down and that was enough for them to send me a new one without having to send them anything. Might work for you though they might ask where you got it from
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bcpete
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Post by bcpete on Oct 14, 2016 6:12:45 GMT -8
I had this exact problem with a Exped Downmat 9. There was no way to fix it, and I was able to return it for a replacement from the store I bought it from (MEC here in Canada). The warranty was 5 years I think - but that warranty time length varies from product to product with Exped.
I had to sleep one night on it b/c it went out in the middle of a trip ... I found it to be quite uncomfortable, and it was colder as well. I wouldn't have bought one damaged for any price b/c it's basically useless in my book.
Seeing how you got it on a sale based on the damage, I doubt Exped is going to replace it. I'm surprised REI would have sold this thing with the damage b/c they should have had it replaced with Exped as part of the warranty process . Maybe they already did ... and the original customer has his new replacement mat, and REI is trying to double-dip a bit by selling the bad one - which seems like a stretch, but that's the only reasonable conclusion I can come up with.
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