johnb
Trail Wise!
Never stop learning...
Posts: 24 
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Post by johnb on May 14, 2016 11:52:34 GMT -8
Hi folks,
I need some help with something and maybe this is the right place (probably not, but I'm running out of options). I've been trying to reach the webmaster for Backpacker magazine for the last two months via email to change my address and inform them that I've only received two magazines so far in a 12 month subscription (Started in March - have yet to receive the May issue). I've sent three emails a couple of weeks apart and have received no response.
Based on the threads it seems that (a) this is the unofficial Backpacker magazine forum and (b) there may be some folks that are associated with the magazine that read these forums. Does anyone know how to contact them and/or try to get them to respond to a request? Is something going on with the magazine that is preventing publication or distribution? I was super excited to receive the issues that I did but it's been a disappointing experience trying to do something that should be really simple.
Thanks!
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Deleted
Deleted Member
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Post by Deleted on May 14, 2016 12:07:37 GMT -8
I'd try calling the 800 phone number under the heading SUBSCRIPTIONS on this page. |
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Post by rwtb123 on May 14, 2016 12:38:43 GMT -8
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bp2go
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California
Posts: 1,329
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Post by bp2go on May 14, 2016 13:02:08 GMT -8
this is the unofficial Backpacker magazine forum I had to laugh when you asked about the webmaster at HQ. Apparently that's more an inside joke, so I will just say that the "webmaster" for the magazine site is in no way connected to subscriptions. Travis beat me to the punch: YES, call the subscription service. It is an independent service that can and will help you. FYI: "...try to get them to respond to a request?" I'm the moderator of the officially UNofficial forum and I don't get any response either. |
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johnb
Trail Wise!
Never stop learning...
Posts: 24
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Post by johnb on May 14, 2016 13:03:36 GMT -8
travis n wood - Thank you for the 800 number. While I typically prefer written communication with businesses to verbal exchanges it would appear that I just need to bite the bullet and call them. rwtb123 - Thanks for the links, but now I realize that my email address that I have with them (and the same email address that I receive the Backpacker newsletters) cannot be found in their system! (I should have expected that, although I don't know why). I'm not sure if you meant sarcasm in your quote of my original request, but in context the "really simple" part would just be replying to my email. Thanks for trying to help me. I'll have to give them a call next week. |
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Post by High Sierra Fan on May 14, 2016 13:44:51 GMT -8
They've got a FB page. Could be additional contact informatuin there. But every magazine I've ever received had circulation/subscription contact info in the magazine itself. www.facebook.com/backpackermag/ |
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Post by rwtb123 on May 14, 2016 13:45:57 GMT -8
Actually,I was replying to the relevant part of the post giving you a really simple way to contact the 3rd party(PalmCoast)that handles the subscriptions/change of address for backpacker.Notice since that url is PalmCoast not Backpacker, you would need to create an account with them,then link your backpacker subscription info,then you would be able to manage it all online. |
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BigLoad
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Posts: 12,985
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Post by BigLoad on May 14, 2016 20:21:47 GMT -8
I had to laugh when you asked about the webmaster at HQ. I think we were all laughing. OK, maybe crying a bit, too. |
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Post by Lamebeaver on May 15, 2016 4:47:25 GMT -8
There's a magazine?
(someone had to say it)
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BigLoad
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Pancakes!
Posts: 12,985
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Post by BigLoad on May 15, 2016 10:58:23 GMT -8
There's a magazine? (someone had to say it) Well, the magazine people are asking "there's a web site?", only they're not joking. |
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reuben
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Post by reuben on May 15, 2016 14:20:15 GMT -8
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amaruq
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Post by amaruq on May 16, 2016 13:21:31 GMT -8
I've only received two magazines so far in a 12 month subscription (Started in March - have yet to receive the May issue) So you've received March and April and are waiting on May... Given that it's currently only halfway into May, is now the time to worry? Are they supposed to be semi-monthly? |
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