Post by rpcv on Apr 22, 2016 5:36:55 GMT -8
I want to give a shout out to Gregory. The zipper teeth separated from the zipper tape on the lid of my well-used, several years old Gregory Diva 60. I contacted them (with photos) to ask how much it would be to repair the pack. After asking me to provide some additional photos and information, they decided it was a manufacturing defect and would repair it for free. I only had to pay the shipping to them (they covered the return shipping). I had the pack back in my possession, repaired in under two weeks from when I sent it off.
I would have happily paid to have it repaired, but the way they handled the repair made me even happier.
I would have happily paid to have it repaired, but the way they handled the repair made me even happier.