rebeccad
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Post by rebeccad on Jan 16, 2021 11:05:51 GMT -8
I got my new quilt!
Unfortunately, though it is beautiful in almost all respects, it appears that they made a 66" instead of a 72" quilt. My mistake was not creating an account with them, which means I have no record of what I actually ordered, since they also sent no confirmation email with the specs (something that bugged me a bit at the time). I've sent an email asking about this, but of course have no recourse if they say I must have clicked the wrong button (not very likely, as I was watching ounces and never saw that weight). No packing slip with spec, either. Lesson learned: screenshot the order page, make an account, etc. Don't assume you'll get a copy of the order form. Whether I will recommend UGQ depends on how they respond to my query. I would find 67" (what I measure it as) a bit skimpy I think. Anyway, I like the looks, and construction (on a quick inspection) seems good. 
You can see it here laid out atop my standard size (70") EE quilt.
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Post by johntpenca on Jan 16, 2021 11:48:13 GMT -8
rebeccad : what temp rating are you after? I have a loco libre quilt I've never used. Assuming you can return the UGQ quilt, see if you would would be interested. After checking it out at home, decided quilts aren't for me. bpbasecamp.freeforums.net/thread/9891/quiltsReceived the Loco Libre quilt. I'll post up a few pics when I can. Craftsmanship is excellent. I switched gears and went to a 10F design from the 40F originally ordered. Came in at just over $400. Figured I could use any cheap bag in 40F+ temps and decided to lighten my winter weight.
A couple of concerns:
1) ordered it with 2 oz overfill in the torso. The torso area doesn't feel any more dense than the rest of the quilt, so wonder if the overfill wasn't added. Gonna call to verify. Haven't put a ruler to it but it looks like 3" loft.
2) loco libre rates this at 10F w/3" loft (900 FP goose down). Cross referencing with Western Mountaineering, seems a more accurate rating would be 15-20F.
ETA: as it is it will suit most of my needs here in the southern winter, but would hesitate to take it into true winter 10F conditions without adding a puffy jacket, which I would be carrying anyway. But not fond of the constraints of wearing a jacket to sleep in and adding night sleeping moisture to my puffy.
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rebeccad
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Post by rebeccad on Jan 16, 2021 12:25:48 GMT -8
John, the quilt is indeed a 10-deg., but I went all-out to make it as light as possible, then got it on sale for just over $300. So I will probably either keep it or go with straight exchange if UGQ allows, to keep that great bargain and ca. 25-oz weight (as ordered—the quilt as delivered is only 21.5 oz, which makes it tempting—I’m right on the edge of short enough for this length to work okay. If they won’t do a swap, I’ll probably try it to see if it’s good.
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Post by johntpenca on Jan 16, 2021 12:45:09 GMT -8
Just out of curiosity, what is the loft of your UGQ quilt?
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Post by trinity on Jan 16, 2021 13:04:57 GMT -8
I certainly hope they do right by you. I own 2 tarps and an underquilt made by UGQ, and have always been pleased with the quality of their work and their customer service. Unless they can prove the mistake was yours, they should refund your money, IMHO.
Dumb question, but have you checked your SPAM filter for a confirmation email? I have received them from UGQ whenever I have ordered from them.
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Post by johntpenca on Jan 16, 2021 13:32:24 GMT -8
Dumb question, but have you checked your SPAM filter for a confirmation email? I have received them from UGQ whenever I have ordered from them. Not a dumb question at all. I've often found various relevant emails in my spam and promotion inboxes. |
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rebeccad
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Post by rebeccad on Jan 16, 2021 13:33:01 GMT -8
Trinity, I paid via PayPal, and I got a receipt for that, but it was purely about the payment—and voila! When I dig deep enough, it shows the order, and confirms I ordered the 72” quilt. Thanks for the nudge—I hadn’t gone far enough in there, but you made me feel there must be details somewhere  |
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Post by bluefish on Jan 16, 2021 15:02:37 GMT -8
I hope they quickly make good. I remember waiting for my full price quilt impatiently. We've loved ours. We use a Bandit XL as a double quilt for insane weight and space savings. That's a great price for a 10°. Congrats!
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zeke
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Post by zeke on Jan 16, 2021 18:19:08 GMT -8
Glad to see you have a record of the order. Now, it is up to them to make it right. I have had nothing but great work from them, so I hope they stay true to that experience.
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BigLoad
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Post by BigLoad on Jan 16, 2021 20:24:51 GMT -8
It's a shame they got the size wrong, it looks like a really nice quilt.
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Post by High Sierra Fan on Jan 16, 2021 23:30:11 GMT -8
Too bad for the mixup but with that paperwork you’ll get made good I’m sure. The hassle is annoying I’m sure but you’ll get a great piece of gear once the dust settles.
Is it labeled at the shorter length? Otherwise how they measure and you measure might be at issue. Granted close to six inches doesn’t seem like it really could be a measurement technique discrepancy.
I had a similar issue just recently but a bit simpler: the neck label had the garment size but it didn’t match the inventory sticker on the bag: so while the bag sticker was what I’d ordered, the contents were not. For some reason I actually looked before I tore open the bag so it was a straightforward fix: two quick phone photos put in a customer service email and pop: I got a prepaid return authorization shipping label pdf to print and a shipped that day correctly sized shirt.
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rebeccad
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Post by rebeccad on Jan 17, 2021 8:46:09 GMT -8
High Sierra Fan, since it’s a custom item, there’s no size label, though there is a temp-rating label (that part is correct, as well as the 950 fill I sprang for). I wondered about the measuring, which is why I laid it out atop the other quilt. I also definitely noticed the shorter length when I crawled inside and snugged it up around me—put my feet right down against the end, which is not what I want.
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rebeccad
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Post by rebeccad on Jan 21, 2021 19:25:30 GMT -8
So I got a response, which basically directed me to the fine print on the specs. There I learned that having a sewn toe box can trim 4-6” from the quilt’s length (some of that, at least, would be lost in the drawstring closure, too, but not as much) but—and this is the part I don’t understand, “that doesn’t change the size recommendations” (they have a chart where you enter your height and type of sleeper and they recommend the length you should buy).
I tested the quilt last night, and while I’d be happier if it were those few inches longer, it will work okay. So I’m letting it ride, but suggested to them that in fact the sewn box might change a length recommendation—the 72” quilt I bought is supposed to be good up to about 5’9” or something, several inches longer than I am. I would not want to be five nine and using this quilt (note: not something I have to worry about 🤣).
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Post by High Sierra Fan on Jan 21, 2021 19:37:02 GMT -8
Hmmm. In an odd way I can see a rationale that a length recommended for a quilt should be longer than the length for a foot box covering since the box more naturally offers foot coverage than an open ended quilt.
But having that buried in the fine print is unfortunate and then they’re really taking sole responsibility for proper fit.
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